Terms & Conditions

By accessing our website, requesting a quote, signing a project agreement, or using any service provided by Sayan Cloud Solutions ("Company", "we", "us", or "our"), you ("Client", "you") agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not engage our services. We reserve the right to update these terms at any time; continued use of our services after changes constitutes acceptance of the revised terms.

Sayan Cloud Solutions provides technology services including, but not limited to:

• CRM software and cloud dialer solutions
• Web design and development
• E-commerce platform development
• Mobile application development (Android APK and cross-platform)
• OTT and streaming platform development
• EdTech and LMS solutions
• Ongoing maintenance and support

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or project agreement signed by both parties. In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail.

To enable timely and successful delivery, the Client agrees to:

• Provide accurate, complete, and timely information, content, and materials required for the project.
• Designate a primary point of contact with authority to provide approvals and decisions.
• Review and provide feedback on deliverables within the timeframes agreed in the SOW.
• Ensure all content, logos, images, and data provided to us do not infringe any third-party intellectual property rights.
• Comply with all applicable laws and regulations in connection with the use of our services.

Delays caused by the Client's failure to meet these obligations may result in revised timelines and/or additional charges.

Payment Schedule: Unless otherwise agreed in writing, projects require a non-refundable advance payment of 50% before work commences, with the remaining balance due upon project completion and prior to final delivery or go-live.

Invoices: Invoices are payable within 7 calendar days of the invoice date. Overdue invoices attract a late payment fee of 2% per month on the outstanding balance.

Scope Changes: Any changes to the agreed scope of work will be documented in a Change Request and may result in additional charges. Work on change requests will not commence until the Client approves the revised cost in writing.

Taxes: All prices are exclusive of applicable taxes (including GST). The Client is responsible for any taxes applicable to the services received.

Suspension: We reserve the right to suspend work or withhold deliverables if payment obligations are not met.

Client Materials: All content, data, logos, and materials provided by the Client remain the sole property of the Client.

Deliverables: Upon receipt of full payment, Sayan Cloud Solutions assigns to the Client all rights, title, and interest in the custom deliverables created specifically for that project, excluding any pre-existing or third-party components.

Pre-existing IP & Tools: We retain ownership of all pre-existing intellectual property, frameworks, libraries, tools, methodologies, and know-how used in delivering the services. Where third-party open-source or licensed components are incorporated, the Client's use is subject to the applicable third-party licences.

Portfolio Rights: Unless the Client requests otherwise in writing, we reserve the right to reference the project in our portfolio and marketing materials.

Both parties agree to keep confidential all non-public information disclosed during the engagement ("Confidential Information") and not to disclose it to any third party without prior written consent, except as required by law.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; or (c) is independently developed by the receiving party without reference to the Confidential Information.

Confidentiality obligations survive the termination of the engagement for a period of three (3) years.

To the maximum extent permitted by applicable law, Sayan Cloud Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with our services.

Our total aggregate liability to the Client for any claim arising under or in connection with a project shall not exceed the total fees paid by the Client for that specific project in the three (3) months preceding the claim.

We do not warrant that our deliverables will be error-free or uninterrupted. We will use commercially reasonable efforts to remedy defects reported within the warranty period specified in the SOW.

By the Client: The Client may terminate a project engagement with 14 days' written notice. The Client shall pay for all work completed up to the date of termination, including any non-recoverable third-party costs incurred on the Client's behalf. The advance payment is non-refundable.

By Sayan Cloud Solutions: We may terminate an engagement immediately if the Client: (a) fails to make payment when due; (b) materially breaches these Terms and fails to remedy the breach within 7 days of written notice; or (c) becomes insolvent or enters into administration.

Effect of Termination: Upon termination, each party shall return or destroy the other's Confidential Information. Ownership of deliverables reverts to Sayan Cloud Solutions if full payment has not been received.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days from the date the dispute is first raised in writing.

If you have any questions about these Terms and Conditions, please contact us: